Returns or exchanges are only accepted within 10 days from the orders delivery date (the date the item shows it was delivered on the tracking information). This means you must contact us within 10 days from receipt. The items must be unworn and unwashed, free of stains, makeup, etc. to be eligible. Returns are available in the form of shop credit. The buyer will be responsible for the return shipping costs for both returns and exchanges. Return packages must be postmarked and in the mail within 5 days from receipt of the return/exchange form email from customer service. Please email us at hello@knottedfern.com. If you contact us about a return or exchange outside of the 10 day time period or fail to ship the items back within the above time frame we will not be able to process the return or exchange. Shop credit codes for returns must be used within 30 days of the date they are issued.

Final Sale

All clearance items are final sale. All items purchased during warehouse sales are final sale. And all items purchased at pop up shops are final sale. Any items purchased in a buy one get one free are final sale. Any item purchased at over 20% discount is final sale. If you purchase an item and it goes on sale shortly after you will not be eligible for a refund for the difference.

If you receive an item that is damaged it needs to be claimed within 10 days of receipt to be eligible for replacement. If you do not contact us within the 10 day window you will not be eligible. If an item is damaged during wear you will not be eligible for a replacement as the item has been worn. Please follow wash care instructions. If an item is damaged in the wash claims must be made within 20 days of receipt. We feel this is plenty of time to have worn and washed the item once or more. If the item is damaged in the wash you will be eligible for either shop credit of 50% of the cost of the item or replacement depending on the circumstances. All wash damage claims outside of 20 days will not be honored.

Orders typically ship within 24 hours from when they are placed. But can take up to 72 hours to ship on rare occasion. We ship Monday through Friday. If you order on a weekend day your order will ship on Monday. Shipping is free within the United States (domestic orders). International order shipping rates will be weight based and will vary.

We are not responsible for lost or stolen packages. You will be notified when your package ships via email, after it is received by the post office we are not responsible for it. When making a return or exchange we highly suggest that you retain your tracking information until after the return is complete. If your package is lost or stolen a refund will not be made.